Please fire the guy who answers your phones. To date, he has wasted at least 24 of my hours with useless phrases such as: "Sorry, I didn't get that." "Okay." and that useless "doo doo doo" sound he makes when he's opening my account. I am under the impression this guy is a robot, so I don't need him to waste my time with his manners. It is especially frustrating how calm he remains on the phone, in spite of the fact that he is unable to understand anything at all. He just keeps plodding pleasantly away. In future, if I have to deal with someone that stupid, I request that they be at least half as angry at themselves as I am at them.
I found it ironic, as I was speaking to your phone guy over your ATT cellular network, that he could not tell the difference between "yes" and "no" after three repetitions. Those two sound nothing alike, so it must have been the connection. (By the way, he could have saved me at least five minutes by just saying "what?" rather than, "I'm sorry, I couldn't tell if that was a 'yes'...:::long pause:::...or a 'no.'"
I am a very busy person. I have a job to do, children to raise, a house to care for, and a Great Dane puppy who needs training before she's too big to handle. I have recently become extremely aware of the people who waste my time. This includes people who put me on hold for ungodly amounts of time, doctors who leave me sitting in a waiting room, and mechanics who forget I am there. It now includes robot guy.
Please give Robot Guy the following invoice for my time.
INVOICE
24 Units (hours) Wasted Time @ $100 ea. ..........................................$2400
Due upon receipt.
Please also let Robot Guy know that I am easy to work with. If he worked for me, I would not pay him because he does a horrendous job. Assuming your company feels the same, he doesn't have a lot of money laying around. He is welcome to work off his balance by scrubbing my floors next Saturday.
Thank you for your time and concern,
MannyRee
PS: After trying for a long time to find a simple email address on your website, I finally had to publish this letter. Inconvenient. Your site designer or the individual responsible for the decision to hide contact information owes me $100.
